Refund Policy

Last updated: 27 October 2026

Fonts are digital files delivered instantly, so once a font has been downloaded it cannot be returned. Because of this, purchases are generally non-refundable. We do want every customer to be happy, so we will always try to fix a problem first.

When we will refund

• The files are faulty or will not install, and we cannot fix the problem or provide working files.
• You were charged but could not download your purchase, and we cannot resolve it.
• You accidentally bought the same font twice, or bought a font you already had access to through an active membership.

Memberships

Membership passes are one-time payments that do not renew automatically. A pass can be refunded within the refund period only if no fonts have been downloaded with it.

How to ask

Contact us within 10 days of your purchase through our support page or at [email protected], with your order number and a short description of the problem. Approved refunds go back to your original payment method through PayPal; it can take a few business days to appear. When a refund is made, the licence for the refunded fonts ends and the files must be deleted.